Protect Your Shipment with Shipping Insurance
At Kat Scrappiness, your satisfaction is our priority. That’s why we’re pleased to offer optional shipping insurance on all orders for a minimal fee of 2% of your order total, powered by ShipTection.
Shipping insurance gives you peace of mind by covering your order in case it is lost or damaged in transit. While rare, shipping issues can happen, and with insurance, we’ll be able to quickly offer a replacement or a refund—your choice—with no hassle.
✅ Add it easily at checkout
✅ Covers loss and damage during transit
✅ Choose a replacement or refund if your claim is approved
✅ Ensures fast resolution and peace of mind
✅ Coverage applies to both domestic and international orders
Please note: If you choose to opt out of shipping insurance, we are unable to replace or refund lost or damaged packages. Once a package leaves our facility, we are no longer responsible for it without insurance coverage.
Shipping Insurance FAQ
Q: Is shipping insurance required?
A: No, it’s completely optional. However, we strongly recommend it to protect your order from loss or damage during shipping.
Q: How much does shipping insurance cost?
A: Shipping insurance is 2% of your total order value. This small fee helps protect your purchase from loss, theft, or damage during transit.
Q: How do I add shipping insurance to my order?
A: Simply select the shipping insurance option during checkout before completing your purchase.
Q: Does shipping insurance cover international orders?
A: Yes! Coverage applies to both domestic and international shipments, so your order is protected no matter where it’s going.
Q: What happens if my package is lost or damaged and I didn’t buy shipping insurance?
A: Unfortunately, we are unable to replace or refund orders that are lost or damaged in transit if shipping insurance was not purchased.
Q: What does shipping insurance cover?
A: It covers your order in the event of loss, theft, or damage during transit from our facility to your shipping address—including international destinations.
Q: What resolution options do I have if my claim is approved?
A: If your claim is approved, you can choose to receive either a replacement of your items or a full refund—whichever you prefer.
Q: Who do I contact if I purchased shipping insurance and my order was lost or damaged?
A: Please visit the following URL to file a claim:
👉 https://www.shiptection.com/consumers
Here’s what you’ll need when filing a claim:
If your order was damaged:
- Brief statement about what happened
- Photos of the damaged item
- Shipping box with packaging material used
- Invoice/Receipt
If your order was lost:
- Brief statement about what happened
- Carrier tracking number
- Invoice/Receipt
If your order was stolen:
- Brief statement about what happened
- Invoice
If you have any questions about filing a claim or a lost package, please contact our customer service team right away with your order number and details of the issue.