Help Center

Kat is excited to offer Free Shipping on all orders over $100! Shipping is capped at $10, making this offer available to both US and international customers. If your shipping cost exceeds $10, you'll only be charged the difference.

Please note: Our Free Shipping code cannot be combined with other discounts. If you have multiple coupon codes, you'll need to choose one to apply at checkout, as they cannot be stacked.

When you join the Kat Scrappiness loyalty rewards progrmam you are eligible to earn credit towards your purchases.  Here are some of the ways you can earn credit:

REFERRALS

Refer your friends to Kat Scrappiness using your unique referral link.  (Provided in your welcome letter and in your customer dashboard)  When you refer a new customer to us they receive 5% cash back on their first order and you receive 5% just for referring them!

SHOP

Here are some other ways to earn credit:

SPEND OVER $50 AND EARN 2.5% CASHBACK

SPEND OVER $100 AND EARN 5% CASHBACK

SPEND OVER $250 AND EARN 10% CASHBACK

OTHER

We also regularly award customers with store credit for product reviews, for being subscribed to our newsletter and social media as well as giveways, etc.  Stay subscribed to our newsletter for more ways to earn!

More Info

As of January 2, 2025, Kat Scrappiness is exclusively an online store.  You can reach us by mail at:

Kat Scrappiness, Inc.P. O. Box 123Silverdale, WA  98383

We are not set up for in person shopping, we are setup more like a warehouse for online shopping and order packing. 

If you add the items to your shopping cart, it will give you a shipping quote before you place the order.  

We make every effort to ship your order within 1-2 business days unless your order contains a pre-order, backorder or special order item.  We ship M-F.  If we have had a sale or special offer, it may take a little longer to process your order, depending on how many orders were received during the sale.

If your order contains out of stock item(s), you will be refunded for the item(s) and the remainder of your order will be shipped right away.

Yes!  Just look for this box next to the image of the item you are interested in.  You can add your email and click "notify me" and we will contact you when your item is back in stock.

If you are looking for a specific product and cannot locate it in our online store, we are happy to order it for you.  Contact us for more information about placing a special order.

You can check the status of your order by logging into your customer account and then clicking on "My Account". 

If you have pre-order, back order or special order items, please contact us to receive updates or an ETA for your items.

You can find our terms and conditions  here.  All customers must agree to these terms before placing an order.

It depends on the sale.  All of our coupon codes have the following exclusions:

• Special Order Items (Including Reserve Items, Pre-Orders and Out Of Stock Items)  - Only in stock items can be included in a sale UNLESS otherwise stated.
• New Release Items are almost always excluded from coupon codes and sales.
• Gift cards are excluded from ALL sales and discounts.

There may be times when we are having a pre-order sale which means that a specific item or list of items that are on pre-order have their own discount.

If you have any questions about any of our prices, discounts, sales or coupon codes, please feel free to contact us.

No, we only allow one discount off per order.  This includes gift codes and coupon codes.

We almost always have a coupon code floating around somewhere. Here are some tips on where you can find them:

• Like and Follow our FaceBook Page

• Join our FaceBook Insiders Group

• Subscribe to  our occasional emails/newsletters where we announce the biggest sales and discounts via email to our subscribers as well as any new news about Kat Scrappiness or our services and products!

You can edit your account information by clicking here.

You can use this link, or you can login to the site and click on "wishlist" at the top of the page.  

We normally ship orders within 1-2 business days.  

However, there are a few instances where orders will take longer such as:

• Orders placed during New Release
• Orders placed during a sale or promotion
• Orders that contain Reserve items
• Special Orders

Normally it takes 1-2 days to pack and ship an order.  However, if you placed your order during a sale or special offer, it may take longer.  You can always contact us to inquire about the estimated shipping date for your order.

Priority Shipping:  Please understand that your package can be sent priority mail, but keep in mind that it will be sent from the time it is processed, not from the time you placed the order.  This means that once we get to your order, we will ship it priority mail.  So if you need an order shipped right away or overnight, you will need to follow these steps to insure that you receive it on time:

If you need your package shipped faster than our normal packing/shipping and delivery times, you will need to follow these steps:

1. Contact Us.  You may do this via our contact form on our website here, via email at katscrappiness@hotmail.com (Type URGENT REQUEST in the subject line), or via Facebook here.
2. Provide your order number if possible, so that we can quickly find your order information and assist you quicker.
3. Let us know the date you need your order to arrive and if you paid priority shipping when you placed your order.  If your order is under 16 oz, it is very easy to overlook the priority shipping when packing orders which results in the order being shipped first class. Because of this, it's always a good idea to let us know if you are requesting priority shipping.

PLEASE allow us time to receive your message.  We cannot guarantee delivery times, however, we are more than willing to work with you to get your order packed and out the door as soon as physically possible.  

If you have any questions about shipping, please let us know. We want you to get your products in time and will do everything we can to make that happen.

We do not offer local pick ups at this time.

If you add the items to your shopping cart, it will give you a shipping quote before you place the order.  

FAQ:

What to do If your package says it's been delivered but it has not?.

Wait one day.  It is somewhat common for this to happen.  The package shows up the next day 98% of the time.

OUR SHIPPING TERMS:

The risk of loss of products purchased at Kat Scrappiness passes to the purchaser upon delivery to the mail carrier.  This is why we offer shipping insurance at the time of checkout.  If you purchased shipping insurance, your order will be re-shipped or refunded.  

If you DID purchase shipping insurance:

If you did NOT purchase shipping insurance:

We will provide you with a tracking number at the time that your order is shipped.  If the package is lost or stolen, Kat Scrappiness cannot be held responsible.  If your package is lost please visit the USPS Missing Mail page at:  https://www.usps.com/help/missing-mail.htm to begin an investigation into the missing package.

If your tracking shows that the package was delivered but you did not receive it, the first thing you need to do is contact your local post office and provide them with the tracking number and ask them to help find your package.  

If they are unable to find it and don't offer any advice, you may need to check with your neighbors to see if anyone else received your package.  

To avoid lost packages, you may request signature confirmation and/or insurance on any order. This costs a few dollars more but if your order contains a high-value item or items, it may be worth it to have this option added.  You can contact us here to request signature confirmation and/or insurance.

If your package was shipped by priority mail, the post office will cover the contents up to $100.00.  You may have to wait a certain amount of time before filing a claim.  (Usually 30 days).  

We have had very few packages lost in all the years we've been doing this.  It does not happen often, however, we recommend signature confirmation and insurance to anyone who is worried their package won't arrive.  (mail theft, etc)

If your package is lost or missing, please follow the steps above and if there is anything we can do to assist you in locating your package, please contact us and we will be happy to assist in any way we can.

Protect Your Shipment with Shipping Insurance

At Kat Scrappiness, your satisfaction is our priority. That’s why we’re pleased to offer optional shipping insurance on all orders for a minimal fee of 2% of your order total, powered by ShipTection.

Shipping insurance gives you peace of mind by covering your order in case it is lost or damaged in transit. While rare, shipping issues can happen, and with insurance, we’ll be able to quickly offer a replacement or a refund—your choice—with no hassle.

 ✅ Add it easily at checkout

✅ Covers loss and damage during transit

✅ Choose a replacement or refund if your claim is approved

✅ Ensures fast resolution and peace of mind

✅ Coverage applies to both domestic and international orders

 Please note: If you choose to opt out of shipping insurance, we are unable to replace or refund lost or damaged packages. Once a package leaves our facility, we are no longer responsible for it without insurance coverage.

 Shipping Insurance FAQ

Q: Is shipping insurance required?

A: No, it’s completely optional. However, we strongly recommend it to protect your order from loss or damage during shipping.

 Q: How much does shipping insurance cost?

A: Shipping insurance is 2% of your total order value. This small fee helps protect your purchase from loss, theft, or damage during transit.

 Q: How do I add shipping insurance to my order?

A: Simply select the shipping insurance option during checkout before completing your purchase.

 Q: Does shipping insurance cover international orders?

A: Yes! Coverage applies to both domestic and international shipments, so your order is protected no matter where it’s going.

 Q: What happens if my package is lost or damaged and I didn’t buy shipping insurance?

A: Unfortunately, we are unable to replace or refund orders that are lost or damaged in transit if shipping insurance was not purchased.

 Q: What does shipping insurance cover?

A: It covers your order in the event of loss, theft, or damage during transit from our facility to your shipping address—including international destinations.

 Q: What resolution options do I have if my claim is approved?

A: If your claim is approved, you can choose to receive either a replacement of your items or a full refund—whichever you prefer.

 Q: Who do I contact if I purchased shipping insurance and my order was lost or damaged?

A: Please visit the following URL to file a claim:

👉 https://www.shiptection.com/consumers

Here’s what you’ll need when filing a claim:

If your order was damaged:

• Brief statement about what happened
• Photos of the damaged item
• Shipping box with packaging material used
• Invoice/Receipt

If your order was lost:

• Brief statement about what happened
• Carrier tracking number
• Invoice/Receipt

If your order was stolen:

• Brief statement about what happened
• Invoice

If you have any questions about filing a claim or a lost package, please contact our customer service team right away with your order number and details of the issue. 

Yes, you can cancel at anytime, as long as the order has not been shipped..  The only thing that cannot be cancelled are Special Orders.

Our return & refund policies can be found here.

Yes, we do. You can find it here.

Yes we do.  We have recently moved our affiliate program to a new platform called ShareASale.  The link to sign up is at:  http://www.shareasale.com/shareasale.cfm?merchantID=105974

Feel free to join our Affiliates Only Facebook group where you can find help and answers to any questions you may have, as well as information on new releases or upcoming sales, etc..

Join Here:  https://www.facebook.com/groups/ksaffiliates/

Our stamps are made from yellowing resistant photopolymers. These polymers are designed and produced for the printing industry and are meant to carry and transfer ink, which is why they stamp so well. 

Photopolymer clear stamps can and should last a life time. There is no specific life span on photopolymer clear stamps, with proper use and general cleaning and care they should last as long as traditional rubber stamps.

It is recommended to store your clear stamps out of the sunlight and/or heat.

Our stamps are proudly made in the USA.

There are many ways you can clean your clear stamp, but never soak or let any of your stamps sit in a solvent or alcohol based cleaner. You can use specialty stamp cleaner that is specifically made to clean photopolymer stamps, use mild soap and water.

We personally use and recommend Ultra Clean stamp cleaner.

Photopolymer clear stamps normally will stay sticky and adhere well for years to come to your blocks, if they lose their tack simply wash them with soap and water or stamp cleaner. 

To contact us via our website visit https://www.katscrappiness.com/pages/contact-us or use the form at the bottom of this page.

To contact us by email: cs@katscrappiness.com (This is the fastest way to contact us)

To contact us on Facebook:  https://www.facebook.com/KatScrappiness/

To leave a voicemail contact us at 360-912-7958 (this method takes longer to get a response)

To contact us by mail:    

Kat Scrappiness
P. O. Box 123
Silverdale, WA  98383