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Help Center

FAQ

Location and Hours

Where are you located?

Can I shop in person?

I live locally, can I shop online and pick up my order to save shipping?

Ordering

I'd like a shipping estimate before placing my order.

How long will it take for my order to ship?

Can I pay for expedited shipping?

What if an item I ordered is out of stock?

An item I'd like is out of stock, can I be notified when it's back in stock?

Do you do special orders?

How do I check the status of my order?

Terms & Conditions for Placing an Order

Coupon Codes

Do Coupon Codes work on all products?

Can I use more than one code on an order?

Where to find active coupon codes.

Rewards Program

How do I earn points?

How do I redeem points?

What is the VIP Program?

Earning through Referrals

My Account

How do I get to my Wishlist?

Shipping

How long does it take for orders to ship?

Expedited Shipping & Priority Shipping Rules

How long does it take to ship a "Reserve" item?

Do you offer local pickup?

I'd like a shipping estimate before placing my order.

Will I be charged Customs Fees for my order?

The tracking shows my package was delivered, however, I didn't receive it. What should I do?

I think my package is lost.

Returns & Cancellations

Can I cancel my order?

What are your return & refund policies?

Newsletter

How can I be notified of new products added to the shop and Kat Scrappiness news?

Affiliate Program - Referrals

Do you have an Affiliate or Referral Program I can Join?

Facebook Group for Affiliates

Stamp FAQ's

FAQ's - What are Kat's stamps made of? Will they Yellow? How long will they last?

Where are Kat's Stamps Made?

What is the best way to clean Kat Scrappiness stamps?

Are there any harmful ingredients in Photopolymer Clear Stamps?

How do I keep my stamps sticky enough to stick to a block?

Contact

How do I contact someone at Kat Scrappiness?

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